WARRANTY &
RETURNS

Order and build time

Every panel is built to order. Build time is approximately 1 week from when your order is confirmed. You'll receive an email confirmation when your order enters production and a second with tracking when it ships.

Shipping — worldwide, 7–12 days

BuildACockpit ships worldwide from Vietnam via international express courier (DHL / FedEx). Transit time is 7–12 days to most destinations. All orders include a tracking number sent by email when your panel ships.

Import duties and customs fees

Import duties, customs fees, and local taxes are the buyer's responsibility. In the United States, orders under $800 generally clear customs without duty. In the EU, UK, and Australia, duties and VAT are typically applied. We cannot undervalue parcels on customs declarations — we declare the actual item and value as required by Vietnam customs regulations.

Lost or damaged in transit

If your panel arrives damaged, photograph the packaging and panel before anything else, then email us within 7 days of delivery. For non-delivery, contact us after the transit window has passed and we'll open a trace with the carrier. Confirmed lost shipments are replaced.

Warranty — 6 months from date of delivery

Every panel is covered for 6 months from the date it arrives. Covers manufacturing defects in materials and workmanship.

What's covered

• Dead or intermittent switches (toggle, guarded, or pushbutton) under normal use
• LED indicator or backlight failures
• DCSPitHIDC board faults — USB recognition failures, encoder detection issues, or output failures
• Wiring faults inside the panel (solder joint failures, internal disconnects)
• Laser engraving defects visible on delivery
• Structural defects in the panel face or enclosure present on arrival

What's not covered

• Physical damage from dropping, impact, or incorrect installation
• Water or liquid damage
• Damage from incorrect USB power
• Modifications to panel internals — rewiring, switch replacements, or third-party board installations
• Cosmetic marks appearing after delivery
• DCS-BIOS or software configuration issues (we'll help you troubleshoot these regardless)

How to make a warranty claim

Contact us via support@buildacockpit.com or WhatsApp. Include your order number, a description of the fault, and a short video or photo showing the issue. We respond within 1–2 business days.

Replacement parts first

For common faults — a dead switch, a failed LED, a loose connector — we ship the replacement part or replacement panel to you before you return anything. This gets you flying again without waiting for your return to be received and processed.

Full panel returns for warranty repair

If the fault requires a full panel return, we'll confirm this by email first. Returns go to our nearest fulfillment center:

• United States: Atlanta, GA, USA
• Asia, Europe, and rest of world: Hanoi, Vietnam

You cover return shipping to us. We cover return shipping of the repaired or replacement panel back to you. Warranty on replaced units runs for the remainder of your original 6-month period.

Returns — 14 days for change of mind

You may return a panel within 14 days of delivery if it is unused, in original packaging, and in the same condition as received. Email us to arrange the return before shipping. Panel cost is refunded on receipt and inspection. Original shipping and return shipping are at your cost.

Payment

• Credit card — Visa, Mastercard, Amex via Stripe
• Apple Pay / Google Pay — via Stripe checkout
• PayPal — via Stripe checkout
• Bank transfer — contact us for bank details before ordering

Stripe handles the checkout process. Payment is processed by PrototyperLab (the manufacturing entity behind BuildACockpit). Your card statement will show BUILDACOCKPIT.